SHIPPING & DELIVERY POLICY

Last updated June 28, 2022
This Shipping & Delivery Policy is part of our Terms of Service (“Terms”) and should be therefore read alongside our main Terms: https://nativecaribbean.com/index.php/policies/terms-of-service/.

Please carefully review our Shipping & Delivery Policy when purchasing our products. Thispolicy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pick-up
In-store pick-up is available for all purchases. Pickups are available Monday – Friday 11:00AM – 6:00PM and Saturdays 9:00AM – 2:00PM. For in-store pick up, your order would be ready in one (1) to five (5) days. An email notification will confirm the days and times the store is open for pick-up. We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping
We offer free Express shipping on orders on sale, gift cards, and coupons. Any customer may qualify, but that is solely dependent on the criteria of each offer.

DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free Express shipping is valid on international orders and is governed as stated above in the “Free Shipping” section. Please note that we may be obligated to operate subject to various rules and restrictions related to some international deliveries, and you may have to pay additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where the order was placed and will be responsible for any such additional costs or taxes.

ARE THERE OTHER SHIPPING RESTRICTIONS?
Goods of a shipment weight over 3,000kg are not accepted. Likewise, shipments over the following dimensions are not accepted. Volume limit: L*W: 300*200 cm
(interchangeable) and Height of 180cm.

WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Refund, Return & Cancellation Policy: https://nativecaribbean.com/index.php/policies/return-refund-cancellationpolicy/.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
‚óŹ Email: support@nativecaribbean.com

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